LEARNER JOURNEY CHART :
ALL YOU NEED TO KNOW & WHO TO CONTACT

Contact Table
Step 1
Registration Process
Application form, payment links, payment confirmation & receipts
  • Contact Academic Counsellor
Step 2
Online Class/Learning Platform (LMS) Access
  • Online Class Credentials (MeritHub):
Mr Jayaprakash (+91 7358114978 / jayaprakash.k@greenwgroup.com)
  • Learning Portal Credentials:
Mr Jayaprakash (+91 7358114978 / jayaprakash.k@greenwgroup.com)
  • To Add GWG WhatsApp Group Community:
Mr Nivas (+91 9994654978 / srinivasan.s@greenwgroup.com)
  • E-Learning Portal (LMS) Technical Error:
TechSupport (+91 9994289405)
  • Online Class Credentials (MeritHub) Technical Error:
Mr Jayaprakash (+91 7358114978 / jayaprakash.k@greenwgroup.com)
Step 3
Training Session
  • Subject Query:
E-Learning: Book An Appointment (Through LMS)
E-Learning with Class: Contact Respective Trainer
  • Trainer Complaint, Course Content Issue:
Mr Varun Vignesh (+971 523865160 / varun.v@greenwgroup.com)
Step 4
Exam Registration
  • Exam confirmation (incl: Exam Notification & Confirmation)
UAE
Ms Charumathi (+971 566846414 / charumathi.j@greenwgroup.com)
Mr Mohammed Tharik (+971 551058472 / admin.uae@greenworldsafety.com
INDIA
Mr Mahesh (+91-9843850157 / admin.india@greenwgroup.com)
KSA
Ali Hanifa (+966 505746014 /ali.hanifa@greenwgroup.com)
All other region
Ms Charumathi (+971 566846414 / charumathi.j@greenwgroup.com)
Mr Mohammed Tharik (+971 551058472 /admin.uae@greenworldsafety.com
  • Exam Day (technical support)
Mr Jayaprakash (+91 7358114978 / jayaprakash.k@greenwgroup.com)
Step 5
Post Exam Details
  • Closing Interview Details
Mr Jayaprakash (+91 7358114978 / jayaprakash.k@greenwgroup.com)
  • Result Inqury
UAE
Ms Charumathi (+971 566846414 / charumathi.j@greenwgroup.com)
Mr Mohammed Tharik (+971 551058472 / admin.uae@greenworldsafety.com)
INDIA
Mr Mahesh (+91-9843850157 / admin.india@greenwgroup.com)
KSA
Mr Ali Hanifa (+966 505746014 / ali.hanifa@greenwgroup.com
All other region
Ms Charumathi (+971 566846414 / charumathi.j@greenwgroup.com)
Mr Mohammed Tharik (+971 551058472 / admin.uae@greenworldsafety.com)
  • IG2 Feedback Doubts
Review Support Team(+971 507201448)
  • IG1 & IG2 Re-sit
UAE
Ms Charumathi (+971 566846414 / charumathi.j@greenwgroup.com)
Mr Mohammed Tharik (+971 551058472 / admin.uae@greenworldsafety.com)
INDIA
Mahesh (+91-9843850157 / admin.india@greenwgroup.com)
KSA
Ali Hanifa (+966 505746014 / ali.hanifa@greenwgroup.com)
All other regions
Ms Charumathi (+971 566846414 / charumathi.j@greenwgroup.com)
Mr Mohammed Tharik (+971 551058472 / admin.uae@greenworldsafety.com)
  • Certificate Inquiry
UAE
Mr Mohammed Tharik (+971 551058472 / admin.uae@greenworldsafety.com)
INDIA
Mr Akash (+91978651485 / akash.p@greenwgroup.com)
KSA
Ali Hanifa (+966 505746014 / ali.hanifa@greenwgroup.com)
All other region
Mr Mohammed Tharik (+971 551058472 / admin.uae@greenworldsafety.com)
  • Grievance Contact
If you do not receive a response from any of the above contacts within 24 to 48 hours
(Monday to Friday), please feel free to reach out
Steffi George | HR & Compliance Manager
(+971 55 285 3534 / steffi.g@greenwgroup.com)